News Flash

Community News

Posted on: August 31, 2020

City launching new, redesigned utility bill

Galveston, TX – August 31, 2020 – Residents and businesses may notice a change to their utility bills next month as the City of Galveston launches a new billing layout.

The City of Galveston redesigned its utility bills to create a more customer-friendly design with the important aspects of customers’ bills available and easy to view. Our top priority is delivering first-rate customer service and ensuring our customers stay informed about their accounts.

“The City’s Utility Billing Department has made several changes in recent years to best serve its customers and this bill redesign is part of that effort,” City Manager Brian Maxwell said. “The new bill has a clean design that makes it easy for customers to find important information about their bills.”

The new design will appear in mailed-out utility bills beginning in mid-September. It features a message board where the City of Galveston can communicate relevant information to customers and easy-to-read account balances. It also shows water usage and a summary of charges.

Our utility billing customers are very important to us. If a resident or business has any questions about their bill, please contact Customer Service at 409-797-3550 or email

New utility bill

New utility bill spanish

Facebook Twitter Email

Other News in Community News

Notice for short-term rental owners

Posted on: January 13, 2021

City facilities closed MLK Day

Posted on: January 12, 2021

I-45 closure this weekend

Posted on: January 6, 2021

City facilties closed for Veterans Day

Posted on: November 10, 2020

Lane closures on Broadway

Posted on: November 6, 2020

Galveston election information

Posted on: November 4, 2020

Report any Tropical Storm Beta damage

Posted on: September 28, 2020

GFD to promote kitchen fire safety

Posted on: September 25, 2020

Urgent: Census deadline is fast approaching

Posted on: September 24, 2020

Sanitation adding collection days this week

Posted on: September 23, 2020

Island Transit services suspended

Posted on: September 22, 2020

Island Transit, trash services update

Posted on: September 20, 2020

Work beginning on Bermuda Beach Drive

Posted on: August 31, 2020

Debris clean up underway this weekend

Posted on: August 28, 2020

Boddeker Road closed for clean up

Posted on: August 28, 2020

Hurricane Laura Update

Posted on: August 26, 2020

Bus evacuation update

Posted on: August 25, 2020

Storm damage update

Posted on: August 25, 2020

Emergency services during the storm

Posted on: August 25, 2020

Tropical Storms Laura and Marco update

Posted on: August 23, 2020
2020 census logo

Time's running up: Complete the Census

Posted on: August 19, 2020

Join us in the Census challenge

Posted on: August 13, 2020

Water off near 49th and Avenue S

Posted on: July 17, 2020
new smoking ordinance

New smoking ordinance in effect

Posted on: July 6, 2020
July 4

City facilities closed this Friday

Posted on: June 29, 2020

Mask order extended through Sept. 30

Posted on: June 26, 2020

Galveston celebrates Juneteenth

Posted on: June 19, 2020

Closure on 25th Street next week

Posted on: June 18, 2020
Shred Day

City hosting Shred Day this Saturday

Posted on: June 15, 2020
Summer Safety

Summer safety items to remember

Posted on: June 12, 2020

City monitoring system in the Gulf

Posted on: June 2, 2020

Partial beach opening begins Monday

Posted on: April 23, 2020

Orden de Permanecer en Casa

Posted on: March 29, 2020
Tree City USA designation

Galveston recognized as Tree City USA

Posted on: February 21, 2020