Utility Billing

As of February 1st, 2016, utility payments online using a credit or debit card are FREE!  The City has partnered with a new service provider and is passing on those savings to you, our customer.  

In addition, the City also offers an auto payment program where the amount due is drafted automatically each month.

*Please note a $0.75 service fee will be added and collected by a third party processor for eCheck payments.

To pay your utility bill online, visit http://cityofgalveston.org/176/Utility-Billing.

City Offering Payment Plans for Past Due Accounts 

Beginning May 7th, the City will be disconnecting water service for customers who have a past due balance.

Galveston’s Utility Billing department is looking to work with citizens who have fallen behind on their utility bills by offering payment plans before disconnecting service. With Hurricane Harvey, the holiday’s, and an unusually cold beginning of the year, the department stopped turning off water to customers’ homes or businesses who were delinquent last fall. They will resume disconnections for non-payment beginning on May 7, 2018.

Customers seeking to avoid costly penalties and disruption of services are encouraged to participate in the payment plan program available to them. Enrolling in this penalty-free program is easy. Those in need of the relief can follow the steps below:

1. Call the Utility Billing department at 409-797-3550 during normal business hours.

2. Make a payment to start your enrollment in the program.

3. Set up a payment arrangement for the remaining balance.

This program will be available through May 4, 2018. Customers who enroll will be required to make ALL scheduled payments, on-time, with no extensions given. A missed payment while on the payment arrangement will reinstate penalties and void your enrollment.

To sign up today for this gracious offer by the City’s utility billing department, please call 409-797-3550. For more information, please visit www.galvestontx.gov/utilitybilling.

  1. Utility Billing Customer Service

    Physical Address
    823 Rosenberg
    Room 102
    Galveston, TX 77550

    Phone: 409-797-3550
    Fax: 409-242-2148

    Office Hours
    Monday - Friday
    8 a.m. - 5 p.m.

    New Service Hours
    Monday - Friday
    8 a.m. - 4:30 p.m.

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Utility Services